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Refund Policy

We go to extraordinary lengths to satisfy our customers. We want to meet or exceed their expectations on every translation order.

We offer value to our customers by providing them with high quality translation services, extraordinary customer service and a competitive price.

We believe that instituting processes and procedures which enable continuous improvement to the services we provide is crucial to sustaining a reputation for delivering exceptional quality.

VIALAN will make every reasonable effort to meet the needs of the customer from project start to completion, however, when appropriate, VIALAN will also consider all reasonable requests for full or partial refunds, should no other remedies be available.

Client must notify VIALAN immediately of any issues requiring attention.

VIALAN reserves the right to make final determinations regarding refunds, including refund amount, if any.

If you make a payment in error, for example, click on payment button more than once by accident, we will refund the payment made in error as soon as it is discovered.

If you decide to cancel your order before we begin work on your project, we will refund your payment minus credit card processing fees (4%); however, If you change your mind after we have started work on your project, we will not be able to provide you with a full refund because we will have to pay the translator, proofreader and formatter for work completed up to that point. If the translation is completed, we can only refund that portion which applies to final administrative costs. Please note that the largest portion of your payment is for translation, proofreading and formatting. If the certified translation is fully prepared and ready to be mailed to you and you change your mind for whatever reason, there can be no refund because all work is complete and all workers have to be paid.

If after you receive a translation, you are not completely satisfied with a translation for which you have paid please read our guarantee page.


If you have any questions, please contact us.

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